Trouble shooting in Broadband (Dataone)

 

·          Problem

 Error-678

 Description

This is most common problem. It is due to poor connectivity or no connectivity.

 Remedy

Switch off / Switch on Modem (Power Switch is at the back of modem) and wait for 2 minutes. Then retry.

If problem is not solved then Reset Modem [Back pin (in the hole) is to be pressed in switch ON condition]
[Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ON and system may be stable. Then retry.

 
If problem is still not solved then,
a) Check adsl link lamp in Modem. If it is blinking, then it is a line problem.
b)Check Modem to splitter connectivity.
i) Jack out & Jack in the cable of / to the modem and to the splitter
ii)Jack out & Jack in the telephone connection of the splitter.

 
If lamp is still blinking - then it is due to poor line condition / fault.

The case is to be referred to Area external office or Broadband team for attending the fault.

         Problem

Error-691

 Description

User id and Password problem.

Either Userid or password is mismatched.

 Remedy

The case is to be referred to SDE (Internal) for further follow up of Port binding check.  

  ·        Problem

Error-769

 Description

LAN not enabled.

 Remedy

The LAN Card has to be enabled by following the steps given below.
i)Go to Desktop.
ii)Click "My Network Place".
iii)Select Properties.
iv)Click "Enable the local network".

 

·          Problem

Error- 797

 Description

Modem or LAN driver problem

 Remedy

Reset the Modem (in on condition ) by pressing button available in the backside hole of the modem and wait for 2 mintues and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver.

  ·        Problem

Error – 630

Description

Computer LAN Card problem.

Remedy

LAN Card has to be changed.

  ·        Problem

Error – 633   

Description

Broadband connection is already connected

Remedy

Disconnect the broadband & then connect again.

   ·        Problem

OSP Internet is working, Data One is not working

 Description

Cable Internet is working. Tata / Reliance is working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp (in black modem) LAN lamp ( in white modem) which might not be glowing or may be blinking.

 Remedy

LAN Card has to be changed.

·          Problem

Site not opening from Data One

Description

From VSNL sites are opening, Dial-Up sites are opening but from Data One sites are not opening. Probable reasons
i)Internet explorer is not supporting the Pope (may be pirated OS).
ii)Virus corrupting Internet explorer.

 Remedy

The customer is requested to set it right.

  Problem

BSNL BB DNS server may be having problem.

 Description

DNS is not responding.

Remedy

Ping - 218.248.240.208 or 218.248.255.193 and check up whether DNS is responding.